Terms of Service

Termloo is operated by Saypacks, Westbeverner Strasse 14, 48291 Telgte, Germany ("Termloo", "we", "us", or "our").

Contact: [email protected]

You must be legally capable of entering into a binding contract to use the Service.

You are responsible for providing accurate account information, keeping credentials confidential, and all activities that occur under your account.

You must promptly notify us at [email protected] if you suspect unauthorized access or misuse.

Termloo provides workforce operations features such as shift planning, attendance verification, delegated access, incident workflows, and related functionality.

We may improve, update, or modify features over time. Material reductions to paid core functionality will be communicated in advance where reasonably possible.

Service availability may be affected by maintenance, security work, third-party outages, or force majeure events.

Some parts of the Service are offered on a subscription basis. Pricing, plan limits, and billing intervals are shown on our website or in your order flow.

If a free trial is offered, it automatically converts to a paid plan at the end of the trial unless canceled before renewal.

Fees are due in advance unless otherwise stated. Late or failed payments may result in restricted access or suspension.

Unless required by applicable law or agreed otherwise, fees are non-refundable.

You are responsible for applicable taxes, duties, or similar governmental charges, excluding taxes on our net income.

You agree not to misuse the Service. Prohibited conduct includes:

- violating applicable law, employment law, or data protection law;

- attempting to gain unauthorized access to systems, accounts, or data;

- reverse engineering, decompiling, or attempting to extract source code except where legally permitted;

- interfering with platform integrity, availability, or security;

- uploading malicious code, malware, or harmful scripts;

- using the Service to infringe rights of others, including privacy and intellectual property rights.

As between the parties, you retain ownership of data you submit to the Service ("Customer Data").

You grant us the rights necessary to host, process, transmit, and display Customer Data solely to provide and secure the Service and as otherwise permitted by these Terms.

You are responsible for having a valid legal basis for collecting and providing personal data to us, including workforce attendance, location, or identity verification data where applicable.

Our processing of personal data is described in our Privacy Policy at https://termloo.com/privacy-policy.

The Service may interoperate with third-party services (for example, Google, Slack, Jira, or GitHub).

If you enable third-party integrations or sign-in providers, you authorize us to exchange data and tokens with those services as needed for integration.

Your use of third-party services is governed by their own terms and privacy policies. We are not responsible for third-party services or outages outside our control.

The Service, including software, design, content, trademarks, and documentation, is owned by us or our licensors and protected by applicable intellectual property laws.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription term for internal business purposes.

No rights are granted except as expressly stated in these Terms.

If you provide suggestions, ideas, or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate that feedback without restriction and without compensation to you.

You may stop using the Service at any time and may cancel subscriptions according to your billing settings or contractual terms.

We may suspend or terminate access if you materially breach these Terms, fail to pay fees, create legal or security risk, or misuse the Service.

Where reasonable, we will provide notice and an opportunity to cure before termination.

On termination, your right to use the Service ends immediately. Data deletion and retention are handled according to our Privacy Policy and legal obligations.

Except as expressly stated in a signed agreement, the Service is provided "as is" and "as available".

To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant uninterrupted or error-free operation, or that the Service will meet all specific business requirements.

To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data.

To the maximum extent permitted by law, each party's aggregate liability arising out of or related to these Terms will not exceed the total fees paid or payable by you for the Service in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where exclusion is not permitted by law, including liability for intent, gross negligence, fraud, injury to life/body/health, or mandatory statutory liability.

You agree to defend, indemnify, and hold harmless Termloo and its affiliates, officers, employees, and agents from third-party claims, losses, liabilities, and costs (including reasonable legal fees) arising out of or related to: (a) your use of the Service, (b) your Customer Data, or (c) your breach of these Terms or applicable law.

These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant, legal entity under public law, or public-law special fund, exclusive jurisdiction for disputes is the competent court at our registered office, unless mandatory law requires otherwise.

If you are a consumer, mandatory consumer protection and jurisdiction rights under applicable law remain unaffected.

We may update these Terms from time to time for legal, operational, or product reasons.

If changes are material, we will provide reasonable notice (for example by email or in-app notice) before they take effect.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Our failure to enforce any provision is not a waiver of that provision.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

These Terms, together with any applicable order terms and our Privacy Policy, form the entire agreement between you and us regarding the Service.

For legal or account questions regarding these Terms, contact: [email protected]